Save on IT Support with Service Bank
On a Service Bank agreement, your business pre-purchases the hours it requires each month at a discounted rate. Any hours that are unused by the end of the month roll over, so there is no need to worry about wasted hours purchased.
Service Bank hours are only deducted as they are used. During your initial fact-finding meeting with Qbit, we will calculate the average amount of hours you will require a month, allowing enough time for vital monthly maintenance and any IT support required throughout the month.
At the end of each month you will receive a reconciliation report showing where your hours were used, and any unused hours that will roll over to the next month.
IT Support hours rollover monthly
Purchased 5 hours this month but only used 3? Next month you will have 7 hours in your Service Bank. All Service Bank hours are valid for 12 months, allowing you to budget for upcoming projects.
First Responders
A rotating team of high-level Engineers that are tasked with answering support calls. On average they answer the phone in under 15 seconds and most calls are resolved on the first call. Before the kettle has boiled, you will be speaking to a high-level engineer.
IT costs fluctuate with your business
Your business is ever changing; staff numbers will change and so will your IT requirements. If you or your dedicated Account Manager find you are overdrawing or not using the hours purchased, we will change the quantity moving forward.
Service Bank is perfect for businesses of all types and sizes. Your dedicated team are ready to assist you between 7:30 am and 5 pm Monday to Friday, with our after-hours response team available 24/7.
Increase the productivity of your workforce with Managed Outsourced IT. There are many benefits for your business if you choose to outsource your IT provision. With Qbit’s Service Bank, you have the option to receive:
Security
Anti-Virus
Anti-Spam
Anti-Malware
Data Protection
Onsite and Offsite Backups
Monthly file test restore
6 monthly full disaster recovery test
Management
Monthly system reports
Network plan created and updated regularly
Quarterly IT performance meetings
Vendor Management
Managed Advanced phone systems
Support
Unlimited support from 7:30 am to 5 pm
After-hours support
Dedicated Account Manager & System Engineers
Internet
Management of your domain names
Management of your DNS
Internet Solutions
Whether you need to save time, money, or increase productivity, we have the experience and expertise necessary to find the solution that best suits your business.