Tel: (08)6364 0600
Service Bank

Service Bank

Save on IT Support with Service Bank 

On a Service Bank agreement, your business pre-purchases the hours it requires each month at a discounted rate. Any hours that are unused by the end of the month roll over, so there is no need to worry about wasted hours purchased. 

Service Bank hours are only deducted as they are used. During your initial fact-finding meeting with Qbit, we will calculate the average amount of hours you will require a month, allowing enough time for vital monthly maintenance and any IT support required throughout the month. 

At the end of each month you will receive a reconciliation report showing where your hours were used, and any unused hours that will roll over to the next month. 
 

money


IT Support hours rollover monthly

Purchased 5 hours this month but only used 3? Next month you will have 7 hours in your Service Bank. All Service Bank hours are valid for 12 months, allowing you to budget for upcoming projects.

First Responders

 

A rotating team of high-level Engineers that are tasked with answering support calls. On average they answer the phone in under 15 seconds and most calls are resolved on the first call. Before the kettle has boiled, you will be speaking to a high-level engineer.

IT costs fluctuate

IT costs fluctuate with your business

Your business is ever changing; staff numbers will change and so will your IT requirements. If you or your dedicated Account Manager find you are overdrawing or not using the hours purchased, we will change the quantity moving forward. 

 






Service Bank is perfect for businesses of all types and sizes. Your dedicated team are ready to assist you between 7:30 am and 5 pm Monday to Friday, with our after-hours response team available 24/7.

 

Increase the productivity of your workforce with Managed Outsourced IT. There are many benefits for your business if you choose to outsource your IT provision. With Qbit’s Service Bank, you have the option to receive:

Security Security

 Anti-Virus
 Anti-Spam
 Anti-Malware 

Data Protection

Data Protection

 Onsite and Offsite Backups
 Monthly file test restore
 6 monthly full disaster recovery test

Management Management

 Monthly system reports
 Network plan created and updated regularly
 Quarterly IT performance meetings
                      Vendor Management
                      Managed Advanced phone systems

Support

 Support

 Unlimited support from 7:30 am to 5 pm
 After-hours support 
 Dedicated Account Manager & System Engineers

 

Internet Internet

 Management of your domain names
 Management of your DNS
 Internet Solutions 


Whether you need to save time, money, or increase productivity, we have the experience and expertise necessary to find the solution that best suits your business.

 

You can rest easy when you put your IT support needs in our hands. Contact Qbit today for more information.

Contact Us Now

To discover how Qbit can satisfy your business’ IT requirements or to discuss our services, please contact us today.