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7 Benefits of Outsourcing your IT through Managed Services

7 Benefits of Outsourcing your IT through Managed Services
Cassandra Ball | 30-04-18

Through Managed Services, Qbit has the flexibility to keep your business operating as optimally as possible, ensuring our goals as your comprehensive IT service provider is in line with your business goals.

1. Control IT costs

Managed Services operates on a fixed monthly rate, determined by how many users and servers your business has. This way, you know exactly how much your monthly IT spend will be, and can budget accordingly. All monthly recurring ICT costs are compiled into ONE invoice a month.

2. Reduce Labour Costs

Hiring and training internal IT staff is expensive, time-consuming, and risky. You run the risk of network exposure, the mismatch between employee expertise, and you are only getting a generalist. By hiring an external ICT company, you have an entire team of specialists at your beck and call, who will work together to fix a problem in a quarter of the time, along with an IT Manager who manages the IT technicians.

3. 24/7 monitoring 

Sleep easy knowing that our monitoring systems will pick up an outage and alert our after-hours team if the problem should arise. Can’t access your emails while you’re overseas, but it’s 3 am Perth time? No problem. We’re here to help whenever you need it without After Hours support team.  

4. Dedicated Team

Just because we’re not in the office, doesn’t mean we don’t have a personal relationship with you. 

Your Dedicated Account Manager works with you to ensure your business is heading in the direction you envision. They will meet with you however frequently you need, to discuss any ICT projects you are planning or problems that have arisen over the month. You will receive a report detailing your office hardware and systems, whether or not it’s time to upgrade or any new software suggestions. 

You will be introduced to your dedicated technicians, who will learn your network features in detail and be able to provide immediate assistance when required. 

5. First Responders

As a Qbit customer, you have direct access to our team of first responders. This is our rotating team of Engineers that are tasked with answering support calls or chats to our support number. Most days you will be speaking to one of our first responders in under 15 seconds and most calls are resolved on first call. 

6. No sickys, no holidays. 

Qbit always have a team of technicians available. Outsourced managed IT removes the need for an obsolete, expensive in-house IT support team, giving you the best support for the best price. 

7. Free up your ‘techy’ employee 

Every company has that one employee that’s ‘pretty good with computers’ and happy to help fellow colleagues if they have a problem. But an issue that took your ‘techy’ employee 1 hour to fix, your dedicated technician could have done in 10 mins.  

Paying the ‘techy’ employee to fix IT problems is costing your company. Their time is better spent doing what they are specialists in, and leave IT to our specialists. 

So what should you do? 

If you’re leaning towards hiring a new person because you like the idea of having someone on-site – I would ask that you reconsider why having that person makes you feel more comfortable. 

If you’re concerned about how long it might take to resolve a problem, our technicians answer support calls in an average of 15 seconds; generally smashing that record daily. 

If you’re worried about costs, take a look at the whole picture. Hiring an internal staff member you only get the knowledge of that one person's experiences. You need to take into account holiday and sick leave; who will manage your systems while they are away? Our goal is to reduce your costs while providing you with an exceptional service. It’s what we do day in, day out. 

At the end of the day, we want to build long-term relationships with our clients, and often feel as though we are part of your workplace. With Qbit offices in both West Perth and Westminster, we're just around the corner!

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To discover how Qbit can satisfy your business’ IT requirements or to discuss our services, please contact us today.