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Exceptional IT Service

Terms and Conditions

Customer Terms ("Terms")

These Terms and any document(s) referred to in them constitute the entire agreement about Qbit’s supply of the Products and services to Customer and supersedes all prior understandings, arrangements and agreements.

Words with special meanings are defined in clause 2. A reference in these Terms to:

  • the singular includes the plural and vice versa;
  • the word "including" means "including, but not limited to," and the word "includes" means "includes, without limitation,";
  • A reference to a gender includes all genders; and
  • a reference to a person (including a party) includes an individual, company, other body corporate, partnership, firm, joint venture, or a trust.
 

1) Exceptional Service Guarantee

The Exceptional Service Guarantee is only valid if the following terms and conditions are met:

  • The support request must be submitted via one of the following methods; Client Portal, Email, Qbit App or phone.
  • The response may be sent to you or your company’s main representative.
  • An automated reply is considered a response.
  • Request must be sent during business hours only (8:30am - 5pm).
  • We are not liable for technical issues out of our control that may delay our response.
  • Guarantee for contracted customers only.
 

These Terms are governed by the laws of the State of Western Australia and the courts of the state of Western Australia shall have exclusive jurisdiction to hear any disputes arising from or relating to this agreement.

2) Definitions

In these terms:

"Customer" means the person, business or company that is the purchaser of the Products;
"Products" means any products (including software) or services (where applicable) supplied to Customer by Qbit and described in Qbit's invoice;
"Sales Contract" means any sales contract or distribution agreement entered into by Customer and Qbit in respect of the Products and services supplied to Customer in which these Terms are deemed to be incorporated; and "Qbit" means Qbit Computers, (ABN 35 847 482 899).

3) Orders

  •  All orders for Products placed by Customer are subject to acceptance by Qbit, and no order will be deemed to have been accepted by Qbit unless products are supplied or a back-order or delivery delay is confirmed in writing by an authorised representative of Qbit to Customer.
  • Qbit may reject any order placed by Customer if there is an insufficient supply of Products which prevents Qbit from being able to fulfil such order.
  • Qbit will not be bound by any terms attaching to Customer's order and, unless those terms are expressly agreed to in writing by an authorised representative of Qbit, Customer agrees that those terms are hereby excluded.
 

4) Payment

  • The price of the Products will be Qbit's quoted price.
  • Payment is required prior to delivery of the Products to Customer unless agreed otherwise in writing by an authorised officer of Qbit. If Customer fails to make payment in accordance with this after demand for payment by Qbit, all amounts owing by Customer to Qbit on any invoice will immediately become due and payable together with legal costs of enforcement.
  • Qbit may, in its sole discretion:
    • suspend the provision of credit to Customer until all amounts owing are paid for in full; and
    • from time to time and at any time, vary or cancel any credit facility it makes available to Customer.
  • Customer will be liable to pay interest on any overdue amount at the annual rate of 2% above the prevailing base lending rate quoted by the Westpac Banking Corporation. Interest will accrue daily from the date payment became overdue until Qbit has received payment of the overdue amount, together with any interest accrued.
  • In the event that a third party credit control service is required, customer agrees that the full cost of that service will be added to the outstanding amount.
  • Unless stated otherwise in these Terms (or in writing by Qbit’s authorised representative), all prices quoted for Products are exclusive of all taxes, handling, delivery, agents' charges and any other charge, duty or impost.
  • Customer must pay Qbit, on demand, any tax (other than income tax) payable under these Terms, any matter or thing done under these Terms or any payment, receipt or other transaction contemplated by these Terms, including any goods and services or value-added tax, customs duty, sales tax, excise duty, stamp duty, other duty, governmental charge, fee, levy or impost, together with any fine, penalty or interest payable because of a default by Customer.
  • Customer must pay to Qbit any amount Customer must pay under clause 3(g) in full, despite any right of set-off that Customer may have.
  • Customer shall pay the full amount due to Qbit under this clause and shall not deduct from that amount any tax in relation to purchase of the Products. Customer shall reimburse Qbit for any taxes Qbit pays on its behalf.
 

5) Delivery

Times advised to Customer are estimates only and Qbit will not be liable for any loss, damage or delay suffered or incurred by Customer or its customers arising from late or non-delivery of the Products.

6) Part deliveries

Qbit may make part deliveries of any order, and each part delivery will constitute a separate supply of the Products upon these Terms.

7) Software

  • To the extent that a Product supplied under these Terms is a software Product then, in addition to these Terms, that Product will be supplied subject to the terms and conditions of the relevant licence agreement applicable to it.
  • Software licence agreements may be packaged with the software, may be separately provided to Customer for execution or may require specific acceptance by Customer. Customer agrees to use the software Product in accordance with the terms and conditions of the relevant licence agreement.
  • Where the term "supply" is used in these Terms to refer to a software Product, such term means the sale and purchase of the licence to use that software Product.
 

8) Inspection and acceptance

Customer must:
  • in the case of all Products ordered (other than software Products), inspect such Products upon delivery to Customer's premises; or,
  • in the case of software Products, test or inspect such software Products upon those Products being authorised by Qbit for downloading by Customer, and must, within 7 days of delivery or downloading (as the case may be), give written notice to Qbit of any matter or thing by which Customer alleges that the Products do not accord with Customer's order. Failing such notice and to the extent permitted by law, the Products will be deemed to have been accepted by Customer.
 

9) Title and risk

  • Products supplied by Qbit to Customer will be at Customer's risk immediately upon:
    • delivery of the Products to the Customer, Customer's agent or into the Customer's custody or control; or
    • collection of the Products by the Customer's nominated carrier or agent.
  • Customer must:
    • effect and maintain with a reputable insurance company insurance for the Products, at its cost, against all risks as it thinks appropriate;
    • note the interest of Qbit on the insurance policy; and
  • Risk in the Products will remain with Customer at all times unless Qbit retakes possession of the Products in accordance with clause 8(f)(ii).
  • Title in the Products supplied by Qbit to Customer will not pass to Customer and will remain the absolute property of Qbit until such time as Qbit has been paid by Customer all monies due and owing to it by the Customer in relation to any invoice. Title to those Products which are software remains with Qbit and/or the applicable third party licensor(s) at all times.
  • Until the Products have been paid for Customer must properly segregate and store the Products in such manner as to clearly indicate that they are the property of Qbit; and
  • If Customer has breached these Terms or the terms of any relevant Sales Contract, Customer authorises Qbit, at any time, to enter onto any premises upon which Qbit's Products are stored to enable Qbit to:
    • inspect the Products; and/or
    • reclaim the Products.
  • If Customer sells, disposes of or otherwise deals with Products or any part thereof before full payment has been received by Qbit, Customer must advise Qbit in writing, at such times as Qbit may request, specifying full details of the Products sold, disposed of, utilised or otherwise dealt with.
  • Customer acknowledges that in the case of software Products, any refusal or failure to pay may result in cancellation of the licence to use the software Product.
  • Customer agrees that the provisions of this clause 8 apply despite any arrangement under which Qbit grants credit to Customer.
 

10) Returns

  • Customer must notify Qbit in writing of any Products it wishes to return within 30 days from the date of the invoice relating to those Products.
  • Returns will be subject to Qbit’s returns policy as advised to Customer and amended by Qbit from time to time, the current version of which is set out on the Qbit web site ("Returns Policy").
  • Each claim for the return of Products by Customer will be dealt with in accordance with the Returns Policy. Any substitute Products to be shipped to Customer in accordance with the Returns Policy will be sent by Qbit to Customer by ordinary freight pre-paid.
  • Qbit will not be liable for any damage or defects in the Products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or unauthorised repair of Qbit Products.
  • The provisions of this clause 9 do not extend to any Products which have been added to, varied, or otherwise modified by, any person other than Qbit.
 

11) Force majeure

If the performance of Qbit’s obligations under these Terms or any relevant Sales Contract is prevented, restricted or affected by force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of Qbit, Qbit will give notice of such cause to Customer and after 60 days from the receipt by Customer of such notice, either party may terminate the relevant Sales Contract without penalty.

12) Customer's cancellation

  • Unless otherwise agreed in writing by an authorised officer of Qbit, Customer may not cancel an order which has been accepted by Qbit.
  • If Customer's right of cancellation is agreed to by an authorised officer of Qbit in writing, the right must be exercised by notice in writing from Customer to Qbit not later than 7 days before the estimated date of shipment by the supplier or Qbit (as the case may be).
  • Unless otherwise agreed between Customer and Qbit, upon cancellation prior to shipment, any deposit paid by Customer will be forfeited to Qbit and restocking fees may apply.
 

13) Default of Customer

  • Without prejudice to any of Qbit’s other rights under these Terms, if Customer fails to make any payment due to Qbit under these Terms, Qbit may, in its sole discretion, and without further liability to Customer:
    • refuse to make further supplies to Customer under the relevant Sales Contract; and/or
    • terminate the Sales Contract without notice.
  • The Customer agrees that these Terms shall give rise to an interest in land thereby enabling Qbit to lodge a caveat against the title to any land owned partly or wholly by the Customer, in order to protect and secure the interests of Qbit under these Terms and under any Sales Contract.
  • In the event that Qbit lodges a caveat against any land owned partly or wholly by the Customer, the Customer hereby irrevocably agrees to endorse its consent upon any relevant forms or documents to enable the lodgement and timely registration of any such caveat by Qbit.
 

14) Warranty

  • a. Products are covered by manufacturers' warranty. To the extent permitted by law, Qbit’s entire responsibility with respect to warranties for the Products is to pass on to Customer the benefit of any such warranties. Subject to clause software products are not warranted by Qbit under these Terms. Such software Products are warranted in accordance with the relevant licence agreements governing their use.
  • b. To the extent permitted by law, the manufacturers' warranties referred to in clause 14 are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (including implied warranties with respect to merchantability and fitness for purpose) and all such terms, conditions and warranties are expressly excluded.
  • c. Certain legislation may imply warranties or conditions or impose obligations upon Qbit which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which Qbit is able to do so, its liability will be limited, at its option, to:
    • Onsite warranty – Qbit will organise the manufacturer to attend site and repair or replace the product.
    • Return to base warranty - The customer is responsible for the return of the product to Qbit. Qbit will return the product to the manufacture and once repaired notify the customer that the product is ready for collection.
    •  Reconfiguration of the product is not covered by the manufacture warranty and may be covered by a Qbit warranty or full managed services.
  • d. Qbit does not warrant that repair facilities or parts will be available in respect of any of the Products.
 

15) Liability

To the extent permitted by law, Qbit will not be liable to Customer or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by Customer, whether such liability arises directly or indirectly as a result of:

  • any negligent act or omission or wilful misconduct of Qbit or its employees or agents;
  • the supply, performance or use of any Products; or
  • any breach by Qbit of its obligations under these Terms or any relevant Sales Contract.
 

16) Credit assessment

  • If any Products are supplied to Customer on credit, Qbit may need to disclose to a credit reporting agency certain information referred to in clause 15(c) about Customer when assessing Customer's application for credit and managing Customer's account with Qbit. Customer authorises Qbit to disclose such information to a credit reporting agency for these purposes.
  • Subject to Qbit's obligations under the Privacy Act 1988 (Cth) as amended and any other applicable laws, Qbit may provide the information referred to in clause 15(c) to a credit reporting agency to obtain a consumer credit report about Customer or to allow the credit reporting agency to create or maintain a credit information file about Customer. Customer agrees that Qbit may disclose a credit report about it to any credit provider, debt collecting agency or Qbit's insurers for the purposes of assessing Customer's creditworthiness or to collect any overdue payments (as the case may be).
  • Qbit may disclose the following information relating to Customer in accordance with clauses 16(a) and (b):
    • Customer's name and address;
    • credit limits on Customer's accounts;
    • the amount of any payments which are overdue for at least 60 days;
    • where an overdue payment has been previously reported, advice that the payment is no longer overdue;
    • Any method of payment including, but not limited to, cheques, electronic funds transfer, Bpay, credit card payments which have been dishonoured;
    • information that, in the opinion of Qbit, Customer has committed a serious credit infringement; and vii. information that Qbit has ceased to supply the Products to Customer.
  • Customer agrees that Qbit may obtain information about Customer from any business which provides information about the commercial creditworthiness of persons for the purposes of assessing Customer's application to purchase the Products on credit and collecting any overdue amounts.
  • Qbit may refuse to supply the Products to Customer on credit on the basis of Qbit's credit assessment of Customer.
 

17) Privacy

  • Customer agrees to Qbit collecting, using and disclosing information about Customer for various purposes, including to:
    • assess creditworthiness as outlined in clause 15;
    • supply the Products to Customer and the management of Customer's account, including suppliers;
    • communicate with Customer about the Products which Qbit or its partners or affiliates may provide to Customer;
    • implement these Terms and any Sales Contract; and
    • comply with relevant laws.
  • Qbit, at the written request of Customer, will:
    • provide Customer with access to any personal information relating to Customer held by Qbit; and
    • correct or amend any personal information relating to Customer held by Qbit which is inaccurate or out of date.
  • Qbit will handle Customer's personal information in accordance with relevant laws.
 

18) Intellectual Property

  • Customer acknowledges that:
    • all trademarks, copyright and other intellectual property rights ("Intellectual Property") embodied in or in connection with the Products and any related documentation, parts or software are the sole property of Qbit or its suppliers; and
    • all Intellectual Property of Qbit or its suppliers may only be used by Customer with the express written consent of Qbit or its suppliers, during the continuance of any relevant Sales Contract, and such consent extends only to use essential for the purposes stated in it.
  • Customer must not register or use any trademarks, trade name, domain name, trading style or commercial designation or design used by Qbit or its suppliers in connection with the Products.
  • Customer will indemnify Qbit against all liabilities, damages, costs and expenses which Qbit may suffer or incur as a result of any work performed by Qbit in accordance with Customer's specifications or as a result of the combination or use of the Products with other equipment, parts or software not supplied by Qbit, and which results in the infringement of any Intellectual Property of any person.
 

19) Confidentiality

  • Customer acknowledges that Qbit has disclosed and may from time to time disclose to Customer certain confidential information and documentation of Qbit relating to the Products, their marketing, use, maintenance and software, including technical specifications ("Confidential Information").
  • Subject to clause 18(e), Customer must:
    • only use the Confidential Information solely for the purposes contemplated under any relevant Sales Contract; and
    • not, during the continuation of such Sales Contract or thereafter, disclose (whether directly or indirectly) to any third party the Confidential Information, other than is required to carry out such purposes.
  • If disclosure of Confidential Information to third parties is necessary, Customer will obtain from such third parties binding agreements to maintain in confidence the Confidential Information disclosed at least to the same extent as Customer is bound to protect Qbit's Confidential Information under this clause 18.
  • Upon the expiry or termination of any relevant Sales Contract, Customer must cease to use and must return or destroy (as Qbit may instruct) Qbit’s Confidential Information in its possession or control.
  • The provisions of this clause 18 do not extend to any information which is:
    • at the time of disclosure, rightfully known to or in the possession or control of Customer and which is not subject to an obligation or confidentiality;
    • public knowledge (otherwise than as a result of a breach of this clause 18 or any other obligation of confidentiality);
    • approved in writing by an authorised officer of Qbit to be disclosed; or
    • required to be disclosed by a government authority or by relevant laws provided that notice of any such required disclosure is first given to Qbit.
 

20) General

  • Qbit may amend these Terms at any time, by giving Customer notice by mail, e-mail or by posting a notice on Qbit’s public website. By continuing to place orders for Products, Customer will be deemed to have accepted the revised Terms.
  • Any provision of these Terms which is invalid or unenforceable will be read down to the extent necessary, and the remaining provisions will continue unaffected.
  • Customer acknowledges that some Products may be controlled under export laws in force at the time of the Sales Contract. Customer shall not export, re-export, or distribute Products, in violation of any such export control laws or regulations.
  • Customer acknowledges that certain Products may be subject to license requirements or other restrictions specific to certain transactions. Where applicable, Customer agrees to be bound by any such terms and conditions and/or restrictions and shall indemnify Ingram for any liability suffered by it arising from Customer's breach.
  • Customer may not assign or attempt to assign any of its rights and obligations under these Terms.